The moments after an accident are stressful. You are dealing with the other driver, your insurer, possibly the police,  and underneath all of that, the question of what happens to your car and what it is going to cost you. 

Finesse Accident Repair Centres in Bracknell, Dorking and Redhill is here to take as much of that off your hands as possible. From the first call to the moment your keys are returned, we manage the process, liaise with insurers and carry out every repair to manufacturer-approved standards. 

The first step is understanding your situation. Use the guide below to find the right path.

Whatever your situation, these are the things our team manages as standard when you bring your repair to Finesse.

For eligible customers, Finesse can cover your insurance excess as part of the repair arrangement, so you have nothing to pay upfront while the claim is being processed.

Find out how the excess cover offer works and whether you qualify. Ask our team when you get in touch, or see the full details on our excess cover page.

Contact us to start the process. Our team will take your details, explain the next steps and arrange everything from there.

Q: What should I do immediately after an accident?

A: Make sure everyone is safe, exchange insurance and contact details with the other driver, and take photos of the damage and the scene if it is safe to do so. Then contact Finesse, we can advise on next steps and start the assessment process without delay. You do not need to wait for your insurer to instruct a repairer before getting in touch with us.

Q: Do I have to use the bodyshop my insurer recommends?

A: No. You have the right to choose where your vehicle is repaired, whether you are making a fault or non-fault claim. Your insurer may recommend their approved repairer network, but they cannot require you to use it. See our insurance accident repair page and non-fault accident repair page for more detail on your rights in each situation.

Q: How quickly can Finesse assess my vehicle?

A: Contact us and we will arrange an assessment at your nearest centre as quickly as possible. Where your vehicle is not driveable, we can arrange collection. The assessment itself is thorough, we check for visible damage and any underlying issues, including a diagnostic scan where safety systems may be affected, so you have a complete picture before any work begins.

Q: Is a courtesy car available?

A: Yes, subject to availability at the time of your repair. Courtesy vehicles are available at all three centres in Bracknell, Dorking and Redhill. If your accident was not your fault, you may also be entitled to a like-for-like replacement vehicle through the at-fault insurer, our team can advise on this when you contact us.